SHIPPING & RETURNS

U.S. SHIPPING

ThyHearts offers complimentary standard shipping on eligible orders within the contiguous United States.
Orders are prepared in the order they are received. Once your order has shipped, you will receive a confirmation email with tracking information. Most U.S. orders arrive within 5–7 business days after dispatch, depending on the destination and carrier.
Delivery timeframes are estimates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.
Due to carrier restrictions for alcohol-based fragrance products, we are currently unable to ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, or APO/FPO addresses.

INTERNATIONAL SHIPPING

International shipping is not currently available. We are working to introduce international delivery to selected destinations.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at contact@thyhearts.com with your order number.
We will make every effort to accommodate your request before fulfillment begins. Once an order has entered processing or has shipped, cancellation cannot be guaranteed.

RETURNS & EXCHANGES

All ThyHearts purchases are final sale and are not eligible for return or exchange once delivered.
We are unable to accept returns based on scent preference. Fragrance is deeply personal, and we encourage you to review the fragrance notes and product description carefully before placing your order.
This policy does not limit assistance for products that arrive incorrect, damaged, or defective.

DAMAGED, INCORRECT, OR DEFECTIVE ITEMS

If your order arrives incorrect, damaged, or defective, please contact us at contact@thyhearts.com within 14 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• and its packaging

We will review your request and, where appropriate, arrange a replacement or refund.

REFUNDS

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear after it has been processed.

CONTACT

For questions regarding shipping, cancellations, or an issue with your order, please contact:

contact@thyhearts.com

We aim to respond within three business days.